Frequently asked questions

How do I arrange an appointment?
Simply call our office. Our hours are 8 a.m. to 5 p.m. Monday through Friday. You will be seen as soon as possible.
Do I need a physicians referral?
In the state of Alaska, a licensed physical therapist can treat you without a physicians referral. It is up to you to call your insurance provider to see if they will pay for your treatment without one. Medicare and Medicaid recipients must have a referral from a medical doctor.
Is there anything I should bring?
You should bring your physicians referral slip, if you have one, and any reports from your doctor as well as any x-rays or test results your doctor has given you. If you wear a brace or prosthetic, or use an assistive device, you should bring those as well.
What if I have more questions?
Don't hesitate to ask your therapist any question about your treatment. We want you to understand what is happening so that you can learn to help yourself. If you are unsure of your therapist's instructions or your home exercise program, please call and discuss your concerns.
What about my regular doctor?
We do not replace your regular physician. You should continue to consult with him or her for all your medical needs. During your physical therapy, we will communicate frequently with your physician and provide him or her with copies of your evaluation, progress, reports, and discharge summary.
What if I have to cancel an appointment?
Simply call our office and reschedule your appointment with the receptionist. Please call as soon as possible. We prefer 24-hour notice, so that someone else can use your appointment time.
Do you bill my insurance?
Willow Physical Therapy is a participating provider in Medicare, Medicaid, Blue Cross, and most other medical insurance plans. We also accept worker's Compensation and auto accident insurance claims.
How do I pay my portion of the bill?
As a courtesy we will bill your insurance company weekly. Our financial policy will be discussed with you on or before your first visit. We do ask for a co-payment on the first visit for those whose insurance company does not pay 100%. We send you a statement at the end of each month. We do accept Visa and Mastercard.
Is there anything else I need to know?
Just this: to a large extent, the speed and quality of your recovery depends on you! You are a partner in the treatment plan formed by your therapist and your physician-and with hard work and perseverance you will achieve the best possible outcome.